“Thank you for taking the time to complete our Feedback form” gushed the letter which arrived this morning from our bank. It continued “I am of course delighted to learn that you are extremely satisfied with the service you receive”
There’s only one small problem with that, which is that I never got round to filling in the feedback form. It’s still sitting on the desk waiting for the attention it is now unlikely to receive.
We are satisfied with the service we receive from our business bank though. When we were deciding which bank to use, we narrowed it down to two. Both have Scotland in their names. I phoned the Jedburgh branch of the one that doesn’t have “Royal” in its name and found myself directed to a call centre somewhere who didn’t know where Jedburgh was (understandable) and couldn’t answer any of my questions (less so).
Next I phoned the Jedburgh branch of the Royal Bank of Scotland and found myself speaking to someone in the Jedburgh branch of the Royal Bank of Scotland. And they could answer all our questions. So we use them.
Nice day today.
